Frequently Asked
Questions
Managed IT Services are larger, outsourced technology services, with a team that is exclusively focused on your entire IT infrastructure and package solutions that include regular proactive maintenance & monitoring, security, software updates, and support are offered which will sustain and continue the flow of your business without disruption or tech troubles.
Response times will vary based on how urgent something is, but with our Managed IT Services, we try to respond right away. Although most requests will receive a response within minutes, we will resolve the requests and support issues as quickly as possible to reduce downtime and keep things working smoothly across your systems.
Managed Services contracts typically range from 12 to 36 months, but may be customized based on your business needs. Our objective is to provide you with as many options as possible, while still maintaining contractually obligated timeframes that provide a stable, reliable commitment for the continual future of your IT needs.
Before reaching out, try to note down the issue, any error messages, and what you were doing when the problem occurred. This information helps our support team troubleshoot faster and more effectively. However, you don’t need to be a tech expert—we’re here to help every step of the way.
Our pricing is transparent and tailored to your business. We offer a fixed monthly fee based on the size and complexity of your network. This flat-rate model ensures that you can plan your IT expenses without worrying about surprise costs, making it easier to budget and control overhead.
Managed IT Services can work alongside your existing IT team to enhance productivity. We provide extra support, specialized knowledge, and 24/7 monitoring so your in-house staff can focus on high-priority tasks while we handle routine maintenance and issue resolution.
Flat rate billing gives you predictability and control over your IT spending. Instead of paying per incident, you get unlimited support, proactive monitoring, and routine maintenance for a single monthly cost. This model prevents expensive downtime, reduces repair costs, and ensures consistent service delivery.
We support a wide range of systems, including Windows and Linux servers, cloud platforms, business software, email, security tools, and networking infrastructure. Our services are designed to adapt to your environment, whether you're using legacy systems or modern cloud-based tools.
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